Privacy Policy

PRIVACY POLICY

At www.bigeasy.sg, we respect your confidentiality and we are committed to protecting it.

This Privacy Policy explains how your personal information is managed including its collection, record, usage, transfer and disclosure by Big Easy Beverages Pte Ltd and its related companies, subjected to the Singapore Personal Data Protection Act (2012) (“the Act”). This Privacy Policy outlines Big Easy Beverages Pte Ltd’s policy and responsibility in relation to the collection, use and disclosure of Customer Data.

By continuing to use Big Easy Beverages Pte Ltd’s services, you signify that you have read, understood and agree to be bound by this Privacy Policy as amended from time to time in respect of Big Easy Beverages Pte Ltd’s collection, use and disclosure of your Customer Data.

COLLECTION AND USE OF INFORMATION

We use the personal information that we collect from you to provide information, process your purchase orders, answer your enquiries, manage your membership account as well as identify personal preferences and match your needs with relevant products and services. The personal information we collect can include your name, IC, address, email address and telephone number. We may use this information to contact you via email, mail, SMS or phone, where permitted under law, to fulfill your requests or to inform you of new services, products, events or promotions.

We understand and value the importance of privacy and will protect your personal information while it is in our care. We do not trade, sell, rent or share crucial personal information to any third party without your expressed permission, except to the extent to allow third parties to provide you with requested services or that is necessary to comply with laws, police investigation or in legal proceedings where such information is relevant.

 

Part A: General Customer Data Privacy Policy Statement

  1. Types of Customer Data
    The types of Customer Data that Big Easy Beverages Pte Ltd collects depend on the circumstances of collection and on the nature of the service requested or transaction undertaken. There are two broad categories of Customer Data that Big Easy Beverages Pte Ltd collects:Personal Data, which includes but is not limited to –
    (i) personal information that links back to an individual e.g., name, gender, date of birth, NRIC or other personal identification numbers;
    (ii) contact information e.g., address, phone number, email address;
    (iii) technical information e.g., IP address; and

    Statistical Data e.g., number of visitors, to website. This is stored purely for analytical purposes, and is entirely anonymous. This information will not be stored to your customer record, and will only be aggregated for statistical analysis so that we can better understand Big Easy Beverages Pte Ltd’s customer profile and improve Big Easy Beverages Pte Ltd’s service offering.

    For purposes of this policy statement, the phrase Customer Data includes Personal Data and Statistical Data. The provision of Customer Data (save for where the request for data is marked “optional” in the forms used to collect personal data) is obligatory in order for Big Easy Beverages Pte Ltd to carry out its services to you. The failure to supply such Customer Data may result in

    1. Big Easy Beverages Pte Ltd being unable to provide you with the services and/or products requested;
    2. Big Easy Beverages Pte Ltd being unable to update you on our latest products and/or launches; and/or your inability to enter or participate in contests, promotions or redemption activities organized by Big Easy Beverages Pte Ltd.
  1. Purposes for Collection, Use and Disclosure
    Generally, Big Easy Beverages Pte Ltd collects Customer Data, either directly from you or from third parties (e.g. our service provider), or from publicly available sources, through our website, mobile services, and other channels including our retail outlets, in order to fulfil the following purposes, which include but are not limited to:
    1. Providing services to you such as processing a transaction (e.g., making an order online), providing technical or customer service assistance, assisting you in the transaction through Big Easy Beverages Pte Ltd’s website;
    2. Marketing and communicating with you in relation to products and services offered by Big Easy Beverages Pte Ltd, Big Easy Beverages Pte Ltd’s service partners, as well as Big Easy Beverages Pte Ltd’s appointed agents;
    3. Contacting you for product or customer satisfaction surveys and market research;
    4. Safety, security and legal compliance

Big Easy Beverages Pte Ltd may also use and disclose your Customer Data with and to third parties in order to fulfil the purposes listed above. Big Easy Beverages Pte Ltd shall use its best endeavours to ensure that its employees, officers, agents, consultants, contractors and such other third parties mentioned above who are involved in the collection, use and disclosure of Customer Data will observe and adhere to the terms of this Privacy Policy. Big Easy Beverages Pte Ltd may disclose your Customer Data to law enforcement agencies and government for security, customs and immigration purposes.

 

In addition, Big Easy Beverages Pte Ltd may disclose Customer Data to our legal advisors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorized or required by law. Big Easy Beverages Pte Ltd also reserves the right to share Customer Data as is necessary to prevent a threat to the life, health or security of an individual or corporate entity such as Big Easy Beverages Pte Ltd. Further, Big Easy Beverages Pte Ltd may disclose Customer Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.

 

  1. Consent
    Generally, in the course of Big Easy Beverages Pte Ltd performing transactional functions such as making an order online, Customer Data will, by nature of the task or transaction, be provided by our customers to Big Easy Beverages Pte Ltd. In such instances, consent will necessarily be implied from the Customer that they are agreeable to providing Customer Data in order for Big Easy Beverages Pte Ltd to provide the requested or necessary service and/or product to them. However, where required by law, Big Easy Beverages Pte Ltd will adopt an ‘opt-in’ policy for obtaining customer consent, in which event, express written consent will be sought from you when collecting your Customer Data e.g., checking a box. At any point should you wish to unsubscribe from receiving these promotional materials via email, SMS and/or mail, you can click on the unsubscribe link in the emails or write in to cs@bigeasy.sgWhere you make purchases on behalf of another person, you undertake and will ensure that the individual whose Customer Data is supplied to Big Easy Beverages Pte Ltd has authorized the disclosure, is informed of and consents to the terms and conditions of this Privacy Policy. You may submit a request to withdraw your consent at any time by contacting Big Easy Beverages Pte Ltd. Statistical Data is not linked to a customer record and Big Easy Beverages Pte Ltd does not need to seek consent for the collection, use or disclosure of Statistical Data. For more information on the collection and usage of Customer Data obtained from Big Easy Beverages Pte Ltd’s websites facility, please refer to Part B.
  2. Access Big Easy Beverages Pte Ltd will, upon your written request to our Data Protection Department, allow you to view your stored Personal Data. Where permitted by law, Big Easy Beverages Pte Ltd reserves the right to charge a reasonable administrative fee for this service. In exceptional circumstances, Big Easy Beverages Pte Ltd reserves the right to deny you access to your Personal Data and may provide an explanation as required by applicable laws. Exceptional circumstances include where:
    1. An investigating authority or government institution objects to Big Easy Beverages Pte Ltd complying with a customer’s request,
    2. The information may, in the exercise of Big Easy Beverages Pte Ltd’s reasonable discretion and/or assessment, affect the life or security of an individual, and
    3. Data is collected in connection with an investigation of a breach of contract, suspicion of fraudulent activities or contravention of law.

 

To submit a written request to Customer Affairs Department to access your Personal Data, please email us at cs@bigeasy.sg

  1. Retention
    Big Easy Beverages Pte Ltd will retain Customer Data for as long as it is necessary to fulfil the purpose for which it was collected, the legal or business purposes of Big Easy Beverages Pte Ltd, or as required by relevant laws. When destroying Customer Data, we will take commercially reasonable and technically possible measures to make the personal information irrecoverable or irreproducible in accordance with the applicable laws.6. Accuracy
    Big Easy Beverages Pte Ltd needs your assistance to ensure that your Personal Data is current, complete and accurate. As such, please inform Big Easy Beverages Pte Ltd of changes to your Personal Data by contacting Big Easy Beverages Pte Ltd and submitting your updated particulars to Big Easy Beverages Pte Ltd in writing. Big Easy Beverages Pte Ltd may also request Personal Data updates from you from time to time. As detailed in Section 2 above under the “Purposes for Collection, Use and Disclosure” sub-section, your delivery address may be disclosed to the appropriate delivery fulfilment companies. As such, it is important to ensure that the Personal Data contained in your order confirmation is current, complete and accurate.
  2. PAYMENT SECURITY
    Payment will be directed to Red Dot Payment Pte Ltd, a secure payment gateway provider. All your credit card details are provided directly to Red Dot Payment Pte Ltd. We do not capture any of your credit card details on our website.

    Big Easy Beverages Pte Ltd will not be liable for any consequential misuse and/or fraud, if a customer does not take reasonable care to ensure the continued confidentiality and accuracy of their Customer Data. If you have any concerns about security, you should contact Big Easy Beverages Pte Ltd.
  3. Updates to the Privacy Policy
    Big Easy Beverages Pte Ltd will amend this Privacy Policy from time to time and the updated versions will be posted on Big Easy Beverages Pte Ltd’s website.
  4. Contact Us
    If you have comments, questions or complaints about or requests relating to this Privacy Policy statement, please contact Big Easy Beverages Pte Ltd in writing at the address below referencing ‘Privacy Policy’:DATA PROTECTION OFFICERIf you have comments, questions or complaints about or requests relating to this Privacy Policy statement, please contact Big Easy Beverages Pte Ltd at cs@bigeasy.sg

Part B: Privacy Policy Statement for Customer Data collected through Big Easy Beverages Pte Ltd’s websites

  1. Security Safeguards
    Big Easy Beverages Pte Ltd takes the protection of your Customer Data collected on Big Easy Beverages Pte Ltd’s websites very seriously. All Customer Data collected through Big Easy Beverages Pte Ltd’s websites, e.g., https://www.bigeasy.sg are protected by a secure server. In addition, SSL (Secure Socket Layer) protects the transmission of data from the internet to our systems. To further strengthen the integrity of your internet transactions on our websites, Big Easy Beverages Pte Ltd also employs relevant software programs to monitor network traffic with a view to identifying unauthorised attempts to upload or change Customer Data, perpetuate fraudulent or illegal activities or otherwise cause damage. If such monitoring reveals evidence of possible abuse or criminal activities, such evidence may be provided to appropriate law enforcement authorities or agencies without notice to you. To give you secure access to our online services, arising from your utilisation of Big Easy Beverages Pte Ltd’s website, you can register with us. You should not share your User ID or Password and should always ‘log off’ once you have finished your session on the websites as well as take the recommended precautions that ensure the safe and secure provision of Big Easy Beverages Pte Ltd’s website.2. Cookies
    Most websites like ours use cookies to enhance your online experience. Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive from your web browser to recognize your preferences and to tailor content to you. The cookies do not contain your Customer Data but only Statistical Data which is entirely anonymous. Please refer to your browsers documentation to check if cookies have been enabled on your computer or to request not to receive cookies. Information and procedures regarding cookie handling are provided by the respective browsers’ documentation within the browser itself by clicking on ‘help’ and performing a search on ‘cookies’.3. Clickstream
    Data In order to improve your online experience, Big Easy Beverages Pte Ltd may track online behaviour or clickstream data to advance your use of our web pages and track referrals from other websites. Such data will not be stored to your customer record, and will only be aggregated for statistical analysis.

    4. Links to Other Websites
    Big Easy Beverages Pte Ltd provides you with links to other websites for your convenience and information. You access these websites at your own risk and Big Easy Beverages Pte Ltd is not responsible for these websites. Whilst Big Easy Beverages Pte Ltd will protect your Customer Data on Big Easy Beverages Pte Ltd websites, Big Easy Beverages Pte Ltd cannot control or be responsible for the policies of other sites we may link to, or the use of any Customer Data you may share with them, and we make no representation as to the accuracy or any other aspect of information contained in other web sites. Please note that the Big Easy Beverages Pte Ltd Privacy Policy does not cover these other websites, and Big Easy Beverages Pte Ltd would recommend that you are apprised of their specific policies.

    5. Minors
    Big Easy Beverages Pte Ltd cannot distinguish the age of persons who access and use its websites. If a minor (according to applicable laws) has provided Big Easy Beverages Pte Ltd with Customer Data without parental or guardian consent, the parent or guardian should contact Big Easy Beverages Pte Ltd to remove the relevant Customer Data and unsubscribe the minor.

    6. Google Analytics
    Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of www.bigeasy.sg, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. For more details, please refer to Google’s Privacy Policy.