At www.bigeasy.sg, we respect your confidentiality and we are committed to protecting it.
COLLECTION AND USE OF INFORMATION
We use the personal information that we collect from you to provide information, process your purchase orders, answer your enquiries, manage your membership account as well as identify personal preferences and match your needs with relevant products and services. The personal information we collect can include your name, IC, address, email address and telephone number. We may use this information to contact you via email, mail, SMS or phone, where permitted under law, to fulfill your requests or to inform you of new services, products, events or promotions.
We understand and value the importance of privacy and will protect your personal information while it is in our care. We do not trade, sell, rent or share crucial personal information to any third party without your expressed permission, except to the extent to allow third parties to provide you with requested services or that is necessary to comply with laws, police investigation or in legal proceedings where such information is relevant.
- Types of Customer Data
The types of Customer Data that Big Easy Beverages Pte Ltd collects depend on the circumstances of collection and on the nature of the service requested or transaction undertaken. There are two broad categories of Customer Data that Big Easy Beverages Pte Ltd collects:Personal Data, which includes but is not limited to –
(i) personal information that links back to an individual e.g., name, gender, date of birth, NRIC or other personal identification numbers;
(ii) contact information e.g., address, phone number, email address;
(iii) technical information e.g., IP address; and
Statistical Data e.g., number of visitors, to website. This is stored purely for analytical purposes, and is entirely anonymous. This information will not be stored to your customer record, and will only be aggregated for statistical analysis so that we can better understand Big Easy Beverages Pte Ltd’s customer profile and improve Big Easy Beverages Pte Ltd’s service offering.
For purposes of this policy statement, the phrase Customer Data includes Personal Data and Statistical Data. The provision of Customer Data (save for where the request for data is marked “optional” in the forms used to collect personal data) is obligatory in order for Big Easy Beverages Pte Ltd to carry out its services to you. The failure to supply such Customer Data may result in
- Big Easy Beverages Pte Ltd being unable to provide you with the services and/or products requested;
- Big Easy Beverages Pte Ltd being unable to update you on our latest products and/or launches; and/or your inability to enter or participate in contests, promotions or redemption activities organized by Big Easy Beverages Pte Ltd.
- Purposes for Collection, Use and Disclosure
Generally, Big Easy Beverages Pte Ltd collects Customer Data, either directly from you or from third parties (e.g. our service provider), or from publicly available sources, through our website, mobile services, and other channels including our retail outlets, in order to fulfil the following purposes, which include but are not limited to:
- Providing services to you such as processing a transaction (e.g., making an order online), providing technical or customer service assistance, assisting you in the transaction through Big Easy Beverages Pte Ltd’s website;
- Marketing and communicating with you in relation to products and services offered by Big Easy Beverages Pte Ltd, Big Easy Beverages Pte Ltd’s service partners, as well as Big Easy Beverages Pte Ltd’s appointed agents;
- Contacting you for product or customer satisfaction surveys and market research;
- Safety, security and legal compliance
In addition, Big Easy Beverages Pte Ltd may disclose Customer Data to our legal advisors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorized or required by law. Big Easy Beverages Pte Ltd also reserves the right to share Customer Data as is necessary to prevent a threat to the life, health or security of an individual or corporate entity such as Big Easy Beverages Pte Ltd. Further, Big Easy Beverages Pte Ltd may disclose Customer Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.
- Access Big Easy Beverages Pte Ltd will, upon your written request to our Data Protection Department, allow you to view your stored Personal Data. Where permitted by law, Big Easy Beverages Pte Ltd reserves the right to charge a reasonable administrative fee for this service. In exceptional circumstances, Big Easy Beverages Pte Ltd reserves the right to deny you access to your Personal Data and may provide an explanation as required by applicable laws. Exceptional circumstances include where:
- An investigating authority or government institution objects to Big Easy Beverages Pte Ltd complying with a customer’s request,
- The information may, in the exercise of Big Easy Beverages Pte Ltd’s reasonable discretion and/or assessment, affect the life or security of an individual, and
- Data is collected in connection with an investigation of a breach of contract, suspicion of fraudulent activities or contravention of law.
To submit a written request to Customer Affairs Department to access your Personal Data, please email us at email@example.com
Big Easy Beverages Pte Ltd will retain Customer Data for as long as it is necessary to fulfil the purpose for which it was collected, the legal or business purposes of Big Easy Beverages Pte Ltd, or as required by relevant laws. When destroying Customer Data, we will take commercially reasonable and technically possible measures to make the personal information irrecoverable or irreproducible in accordance with the applicable laws.6. Accuracy
Big Easy Beverages Pte Ltd needs your assistance to ensure that your Personal Data is current, complete and accurate. As such, please inform Big Easy Beverages Pte Ltd of changes to your Personal Data by contacting Big Easy Beverages Pte Ltd and submitting your updated particulars to Big Easy Beverages Pte Ltd in writing. Big Easy Beverages Pte Ltd may also request Personal Data updates from you from time to time. As detailed in Section 2 above under the “Purposes for Collection, Use and Disclosure” sub-section, your delivery address may be disclosed to the appropriate delivery fulfilment companies. As such, it is important to ensure that the Personal Data contained in your order confirmation is current, complete and accurate.
- PAYMENT SECURITY
Payment will be directed to Red Dot Payment Pte Ltd, a secure payment gateway provider. All your credit card details are provided directly to Red Dot Payment Pte Ltd. We do not capture any of your credit card details on our website.
Big Easy Beverages Pte Ltd will not be liable for any consequential misuse and/or fraud, if a customer does not take reasonable care to ensure the continued confidentiality and accuracy of their Customer Data. If you have any concerns about security, you should contact Big Easy Beverages Pte Ltd.
- Contact Us
- Security Safeguards
Big Easy Beverages Pte Ltd takes the protection of your Customer Data collected on Big Easy Beverages Pte Ltd’s websites very seriously. All Customer Data collected through Big Easy Beverages Pte Ltd’s websites, e.g., https://www.bigeasy.sg are protected by a secure server. In addition, SSL (Secure Socket Layer) protects the transmission of data from the internet to our systems. To further strengthen the integrity of your internet transactions on our websites, Big Easy Beverages Pte Ltd also employs relevant software programs to monitor network traffic with a view to identifying unauthorised attempts to upload or change Customer Data, perpetuate fraudulent or illegal activities or otherwise cause damage. If such monitoring reveals evidence of possible abuse or criminal activities, such evidence may be provided to appropriate law enforcement authorities or agencies without notice to you. To give you secure access to our online services, arising from your utilisation of Big Easy Beverages Pte Ltd’s website, you can register with us. You should not share your User ID or Password and should always ‘log off’ once you have finished your session on the websites as well as take the recommended precautions that ensure the safe and secure provision of Big Easy Beverages Pte Ltd’s website.2. Cookies
Data In order to improve your online experience, Big Easy Beverages Pte Ltd may track online behaviour or clickstream data to advance your use of our web pages and track referrals from other websites. Such data will not be stored to your customer record, and will only be aggregated for statistical analysis.
4. Links to Other Websites
Big Easy Beverages Pte Ltd cannot distinguish the age of persons who access and use its websites. If a minor (according to applicable laws) has provided Big Easy Beverages Pte Ltd with Customer Data without parental or guardian consent, the parent or guardian should contact Big Easy Beverages Pte Ltd to remove the relevant Customer Data and unsubscribe the minor.
6. Google Analytics